All Systems Operational

About This Site

This is the official status page for Login.gov. Our uptime goal is 99.9% for all of our products and services. You can read more about our program at https://www.login.gov.

Login (secure.login.gov) Operational
90 days ago
99.95 % uptime
Today
Brochure site (https://login.gov) Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
99.91 % uptime
Today
Customer Support Online Form ? Operational
90 days ago
99.85 % uptime
Today
Customer Support Phone Line ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Impact: Low - Downstream provider maintenance without planned downtime

Maintenance Window:
UTC: 2023-02-15 02:00 to 04:00
Eastern: 2023-02-14 9:00PM to 11:00PM
Central: 2023-02-14 8:00PM to 10:00PM
Mountain: 2023-02-14 7:00PM to 9:00PM
Pacific: 2023-02-14 6:00PM to 8:00PM

One of the services Login.gov uses to verify identities of users will be undergoing maintenance. The provider does not anticipate downtime. Login.gov is sharing this notice due to the increased chance of service interruption during this period. In the unlikely event of an outage, users performing identity verification may need to return later to complete the identity verification process.

Sign in for existing users and sign up for non-verification users will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted on Feb 03, 2023 - 15:48 EST
Throughput
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Response Time (ms)
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Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023
Completed - Maintenance is complete and Customer Support services have returned to normal operation.
Feb 4, 13:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 EST
Scheduled - PLANNED MAINTENANCE FOR FEBRUARY 4, 2023

Impact: Moderate - Customer support functionality unavailable

UTC: 2023-02-04 13:00 to 19:00
Eastern: 2023-02-04 8:00 AM to 2023-02-04 2:00 PM
Central: 2023-02-04 7:00 AM to 2023-02-04 1:00 PM
Mountain: 2023-02-04 6:00 AM to 2023-02-04 12:00 PM
Pacific: 2023-02-04 5:00 AM to 2023-02-04 11:00 AM

The Login.gov Contact Center will be undergoing planned maintenance and updates. Login.gov users will not be able to submit help desk tickets using the online form or call the Login.gov Customer Support phone line.

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 27, 15:03 EST
Feb 3, 2023

No incidents reported.

Feb 2, 2023
Completed - The scheduled maintenance has been completed.
Feb 2, 03:31 EST
Update - We have completed maintenance and verified normal operation.
Feb 2, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 EST
Scheduled - Impact: [High] Downtime affecting all functionality

Maintenance Window:
UTC: 2023-02-02 06:00 to 09:30
Eastern: 2023-02-02 1:00AM to 04:30AM
Central: 2023-02-02 12:00AM to 03:30AM
Mountain: 2023-02-01 11:00PM to 2023-02-02 02:30AM
Pacific: 2023-02-01 10:00PM to 2023-02-02 01:30AM

Login.gov will be conducting database maintenance during this time.

Due to the nature of the maintenance, secure.login.gov will potentially be unavailable for the full maintenance window. This site (status.login.gov) will be updated as soon as we have returned to normal service.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 19, 18:17 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - Service has been restored to our Contact Center. The Contact Us online form and phone support are now fully operational.
Jan 31, 18:21 EST
Identified - Due to an outage with our online system for managing customer support requests we can not currently accept support requests via our "Contact Us" online form or by phone. We will update this incident when new information is available.

All other Login.gov services are functioning normally at this time.

Jan 31, 18:04 EST
Resolved - Our proofing vendor's service has been stable for a few hours. We consider this incident closed.
Jan 31, 16:25 EST
Monitoring - Service has largely been restored to normal. We are continuing to closely monitor errors and will continue to monitor until we get confirmation from the vendor.
Jan 31, 13:00 EST
Identified - We have identified the source of the problem and are temporarily disabling identity verification to prevent inconveniencing users.

We do not yet have an ETA for resolution.

Jan 31, 12:36 EST
Investigating - Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.

Jan 31, 12:09 EST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - Our "Contact Us" online support form is working again.
Jan 24, 12:39 EST
Identified - Due to an outage with our online system for managing customer support requests we can not currently accept support requests via our "Contact Us" online form. We will update this incident when new information is available.

Our 24/7 phone support is still available. Partners are encouraged to direct users seeking direct support from Login.gov to phone support.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 24, 10:57 EST