Failures for multiple MFA types and proofing

Incident Report for Login.gov

Resolved

We have found and addressed the cause of the outage. Outbound network filtering services had stopped passing traffic.

All services have returned to normal operation.
Posted Jan 13, 2021 - 09:03 EST

Update

We are continuing to investigate this issue.
Posted Jan 13, 2021 - 08:44 EST

Investigating

We are investigating failures for some MFA types including SMS and PIV as well as potential proofing issues.
Posted Jan 13, 2021 - 08:44 EST
This incident affected: Single Sign-On & Identity Proofing (secure.login.gov).