Login.gov Customer Support Phone Line Unavailable

Incident Report for Login.gov

Resolved

This incident has been resolved.

Posted Apr 07, 2024 - 22:35 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 07, 2024 - 22:02 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 07, 2024 - 19:39 EDT

Investigating

Impact: Moderate - Customer support functionality is unavailable via phone line

The Login.gov Contact Center phone line is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form at https://login.gov/contact

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted Apr 07, 2024 - 16:45 EDT

This incident affected: Customer Support (Customer Support Phone Line).